Posts Tagged "assumptions"

What’s Stopping You?

What’s Stopping You?

Before you can find out how to make something work, you need to find out what’s in the way, what’s keeping it from working. This exploration can unlock the puzzle of resistance by getting at a root problem, or uncovering an aspect of the problem not thoroughly considered before. This will move your thinking from the problem as presented to the problem as understood.

We have a tool for this, it’s called Webbing.

Listen Up

Listen Up

Throughout or formal and informal education, from pre-school to postdoc, we’re taught how to read, how to write, how to speak. But we don’t get any instruction about how to listen. Even though it’s how we take in information and get clues about what’s happening around us, even though listening is essential to problem solving and to collaborating with others, we don’t learn how to listen.

Throwaway Data

Throwaway Data

During the creative problem solving process, there’s a stage when we encourage people to capture all the information about the problem we’re trying to solve. We’ll ask them to write down any piece of information about the challenge that might be pertinent. At this point, the client – or stakeholder, or problem owner – will describe their situation, beginning with a preamble, after which they go on to describe the situation, which is when people start taking notes. Rarely does anyone write down the throwaway data.

Right, then.

Right, then.

Still there you are in some meeting, ostensibly about cultivating novel solutions to a chronic problem and the standard assumptions are upheld – sometimes even defended – usually by the person who thinks they know better. The person who needs to be right, gets to be right – but often at the expense of novel ideas and potential innovation.

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