No Agenda Survives Human Contact

It’s not that we don’t have a design for the workshop. Nor is it that we’re keen to keep our participants in the dark. Our experience is that no published agenda survives human contact. So as soon as there are people introduced to the process, things change, slow down, speed up, go a different direction. Our workshops need to be flexible so that we can react to the decisions participants make along the way. Our job is to facilitate what is happening, not necessarily to facilitate what will happen.

Tolerating Ambiguity

It‘s usually in a moment of feeling blocked or stalled that there’s a fierce temptation to seize the nearest reasonable solution. This is when we need a tolerance for ambiguity. It means staying in uncertainty, or staying with the question, despite the discomfort of not knowing the answer, or not knowing where we’re headed. It requires relinquishing control – even though a solution isn’t always guaranteed – to make room for new and emerging connections to crystalize into a clear direction.